Webinar instructions will be emailed before the date of the webinar.

Please log into the webinar 15 – 30 minutes before start time.

Tuesday, September 20, 2022
8:30 am – 4:30 pm CDT (including a 30-min. break)


Presented by
James Dixon
Dr. John V. Dawson, PhD, AIA, AICP, LEED AP
David L. Fine
Collins Ofori-Amanfo, P.E

Preventing (and Fixing) Communication Problems on Construction Projects
Identifying the parties and their relationships to the project and each other
Setting up communication protocols and procedures
Choosing communication platforms
Communicating essential information
Keeping good records
What to do when communication protocols fail

Controlling Changes to Construction Contacts
Change orders:
• Determining who can issue them and following the process
Constructive changes:
• Understanding the operation and effect of constructive changes
• Preventing constructive changes
• What to do if a constructive change takes place

Handling Scheduling Problems
Creating a workable schedule
Controlling the schedule
Updating the schedule
Types of delays
Handling delays to keep the project on track

Preventing and Fixing Problems Concerning Subcontractors and Suppliers
Understanding the relationships to subcontractors and suppliers
Preventing and resolving common problems:
• Scheduling problems
• Supply problems
• Labor problems
• Payment problems

Identifying and Resolving Construction Defects and Failures
Defining defects and failures
Categorizing defects and failures
Procedures for identifying and analyzing defects and failures
Consequences of unaddressed defects
Case histories

Resolving Construction Project Problems Quickly and Efficiently
Understanding the nature and scope of the problem
Taking a look at the contract language
Using informal dispute resolution practices: negotiation and persuasion
Using alternative dispute resolution:
• Mediation
• Arbitration
Taking a careful look at the litigation process before you find yourself in it


Webinar Instructions
Each webinar session earns continuing education credit and can be registered for individually. All attendees must log-on through their own email – attendees may not watch together if they wish to earn continuing education credit. HalfMoon Education Inc. must be able to prove attendance if either the attendee or HalfMoon Education Inc. is audited.

Certificates of completion can be downloaded in PDF form upon passing a short quiz. A link to the quiz will be sent to each qualifying attendee immediately after the webinar. The certificate can be downloaded from the Results page of the quiz upon scoring 80% or higher.

Webinars are presented via GoToWebinar, an easy-to-use application that can be run on most systems and tablets. Instructions and login information will be provided in an email sent close to the date of the webinar. It is highly recommended that you download, install and test the application before the webinar begins by clicking on the link in the email.

GoToWebinar App requirements:
Windows 7 – 10 or Mac OSX Mavericks (10.9) – macOS Catalina (10.15)

Web Browser:
The two most recent version of the following browsers:
Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge
Internet Explorer v11 (or later) with Flash enabled

Internet connection: Minimum of 1Mbps       Hardware: 2GB RAM or more

For more information, visit the Support section at


Professional Engineers:
7.0 PDHs

7.0 HSW CE Hours

International Code Council:
.7 CEUs (Administration)


Continuing Education Credit Information
This webinar is open to the public and is designed to offer 7.0 PDHs to professional engineers and 7.0 HSW continuing education hours to licensed architects in all states.

HalfMoon Education is an approved continuing education sponsor for engineers in Florida (Provider No. 0004647), Indiana (License No. CE21700059), Maryland, New Jersey (Approval No. 24GP00000700) and North Carolina (S-0130). HalfMoon Education is deemed an approved continuing education sponsor for New York engineers and architects via its registration with the American Institute of Architects Continuing Education System (Regulations of the Commissioner §68.14(i)(2) and §69.6(i)(2)). Other states do not preapprove continuing education providers or courses.

The American Institute of Architects Continuing Education System has approved this course for 7.0 LU|HSWs (Sponsor No. J885). Only full participation is reportable to the AIA/CES.

The International Code Council has approved this event for .7 CEUs in the specialty area of Administration (Preferred Provider No. 1232).

Attendance will be monitored, and attendance certificates will be available after the webinar for those who attend the entire course and score a minimum 80% on the quiz that follows the course (multiple attempts allowed).


Dr. John V. Dawson, PhD. AIA. AICP. LEED AP

Retired Associate Vice President for Administrative Operations at Texas A&M University – Corpus Christi, TX

Dr. John V. Dawson is a subject matter expert on planning, programming, design, construction and contract management related to large public and private organizations and institutions nationwide.  He recently retired as the Associate Vice President for Administrative Operations at Texas A&M University – Corpus Christi where he oversaw facility operations, maintenance, grounds, custodial, and planning and construction as well as Environmental Health and Safety (EHS) for the “Island” campus.  His experience spans federal, state, county and local municipality projects including the Federal Aviation Administration (FAA), General Services Administration (GSA), Department of Justice (DOJ), Immigration and Customs Enforcement (ICE), and Department of Defense (DoD) including the Naval Construction Battalion’s at Gulfport and Port Hueneme; Seabees; Navy Civil Engineer Corp; Army Corps of Engineers; Air Force Civil Engineers and RED HORSE units, in addition to higher education with the Texas A&M University System (TAMUS) University of North Texas System (UNTS) and Tarrant County College District (TCCD).  Dr. Dawson has more than 38 years’ experience in urban planning, developmental programming, building and infrastructure design, construction and program management for a wide variety of capital investment programs and unique environments.  He is a retired Air Force Civil Engineering officer with experience in the design and construction of numerous facilities supporting major weapon systems and the U.S. electronic security and space programs world-wide.  Dr. Dawson is a registered architect in the State of Texas and a certified city planner.  He is also a U. S. Green Building Institute Leadership in Energy and Environmental Design (LEED) Accredited Professional (AP) with experience in numerous sustainable projects.  He has specialized mediation and disputes resolution training and experience directly related to the design and construction industry, successfully resolving construction claims based on errors and omissions, defective product or workmanships, scheduling deviations or Acts-of-God.  Additional skills include preparation of specifications, bidding and construction plans, cost estimates, and bidding services related to federal and state contract requirements and processes. 

James Dixon

Brouse McDowell, LPA, Cleveland, OH
James Dixon is a partner of the law firm of Brouse McDowell, where he is a co-chair of the firm’s Real Estate & Construction practice group. Since 1997, Mr. Dixon has represented project developers, property owners, contractors, subcontractors, suppliers, sureties, and design professionals. His work involves contract preparation and negotiation, contract administration, and dispute resolution. Mr. Dixon is a member of the Construction Industry Forum of the American Bar Association and the American Arbitration Association’s Panel of Neutrals. He is admitted to practice in California and Ohio state courts and United States District Courts in Ohio and California. Mr. Dixon earned a B.A. degree from Denison University and a J.D. degree from the Case Western Reserve University School of Law, where he served as editor-in-chief of the law review.

David L. Fine

Partner at Mirick, O’Connell, DeMallie & Lougee, LLP

David L. Fine represents and counsels clients in the construction industry, including owners and developers, general contractors and construction managers, specialty trade contractors, suppliers and manufacturers. He represents clients in adverse proceedings such as litigation and arbitration, and he consults regarding risk management, contract preparation and negotiation, and general business advice. Mr. Fine is the chair of his firm’s Construction Law Group and the president of the Home Builders and Remodelers Association of Central Massachusetts. He holds several leadership positions in local, regional and national construction trade and bar organizations. Mr. Fine was named a Massachusetts “Super Lawyer” by Boston Magazine and Law & Politics in 2017 and 2018, and he was named a Massachusetts “Rising Star” for several years prior. 

Collins Ofori-Amanfo, P.E.

Owner and Principal Engineer at Collins Forensics LLC

Mr. Ofori-Amanfo’s broad-based experience includes investigation of construction defects and damage, investigation of condensation in building envelopes, evaluation of roof and wall leakage, field water spray testing of windows, and assessment of wind and hail damage to roofing materials. His work also involves giving expert testimony and assisting attorneys in resolving disputes over construction and materials-related problems. Prior to establishing Collins Forensics LLC, Mr. Ofori-Amanfo previously worked for many years at Wiss, Janney, Elstner Associates, Inc. (WJE), the Illinois Department of Transportation and Twin City Testing Corporation. He received his B.S. degree in Civil Engineering from the University of Science and Technology in Ghana and his M.S. degree in Structural Engineering from the University of Minnesota, Minneapolis. Mr. Ofori-Amanfo is a registered professional engineer in Minnesota, Wisconsin, Iowa and Illinois.

AIA Info

AIA Provider Statement:

HalfMoon Education Inc. is a registered provider of AIA-approved continuing education under Provider Number J885. All registered AIA/CES Providers must comply with the AIA Standards for Continuing Education Programs. Any questions or concerns about this provider of learning program may be sent to AIA/CES ( or (800) AIA 3837, Option 3).

This learning program is registered with AIA/CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product.

AIA continuing education credit has been reviewed and approved by AIA/CES. Learners must complete the entire learning program to receive continuing education credit. AIA continuing education Learning Units earned upon completion of this course will be reported to AIA/CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.

Course Title: Preventing and Resolving Problems on Construction Projects

Delivery Method: Live Online

Course Description: This course provides an in-depth analysis into the prevention and resolution of problems on construction projects from the role of the project manager. In order to construct a safe, durable and long-lasting structure, the proper materials must be used and procedures followed in a timely manner. For this to happen, communication between the project manager and involved parties (including subcontractors and suppliers) must be maintained, the contract must be followed and completed, schedules and delays must be properly handled, and construction defects need to be identified and resolved. This course will provide guidance to design professionals on how to fulfill these goals.

Learning Objectives:

Learning Objective 1:
Learners will be able to identify the involved parties and their relationships to the project and each other, set up communication protocols, procedures and platforms, communicate essential information, keep thorough records, and know what to do when communication protocols fail in order to prevent and fix any communication problems that may arise during the construction project.

Learning Objective 2:
Learners will be able to determine who can issue change orders and understand the operation and effect of constructive changes. Additionally, learners will be able to discuss strategies to prevent constructive changes and what to do if a constructive changes takes place.

Learning Objective 3:
Learners will be able to explore strategies to create, control and update a schedule, as well as handle the different types of delays to keep the project on track.

Learning Objective 4:
Learners will be able to understand the relationships to subcontractors and supplies and review the strategies to prevent and resolve common problems, including scheduling, supply, labor and payment problems.

Learning Objective 5:
Learners will be able to define and categorize common construction defects and failures, understand the consequences of unaddressed defects, and adopt procedures for identifying and analyzing defects and failures.

Learning Objective 6:
Learners will be able to consider a range of dispute resolution practices to quickly and efficiently resolve construction project problems, including informal practices such as negotiation and persuasion, and alternative methods such as mediation and arbitration.

LUs: 7.0                                                                                              LU Type: LU|HSWs.

Prerequisites: Familiarity with construction management and defects

Advance Preparation: None

Program Level: Intermediate

Course Expiration Date: 07/26/2025

Complaint Resolution Policy:

Complaints regarding this course can be emailed to or by calling (715) 835-5900. A HalfMoon Education representative will respond within 72 hours to resolve the complaint, which will include, but not limited to, access to another CE activity at no or reduced cost or a full or partial refund. Each instance will be resolved on a case-by-case situation.