Frequently Asked Questions
Live Webinars FAQ
You can access the accreditation information for any webinar via the course page. On the course page, select the “Credits” tab. Here you will find which professions the course is designed for and the organizations or licensing boards that have pre-approved the course.
Please note that most state licensing boards for design professionals do not pre-approve continuing education courses or providers. Through our pre-approvals with AIA, LACES and other national organizations, our courses should qualify in most, if not all, states. However, for licensing boards that do not offer pre-approval to sponsors, HalfMoon Education cannot guarantee course acceptance. It is the responsibility of the licensee to ensure the course qualifies under the rules of the applicable board.
HalfMoon Education Inc. is an approved continuing education sponsor for engineers and land surveyors in select states and is registered with national organizations. Please click here to review HalfMoon Education’s sponsor approvals, licenses and affiliations.
You can register for a live webinar online via the course page on HalfMoon Education’s website. You can also call our dedicated customer service representatives at (715) 835-5900 to register over the phone.
You can register for a live webinar any time leading up to the program, including the day of. If you happen to register within 30 minutes of the program taking place, we recommend you call into our customer service representatives at (715) 835-5900 to ensure your links and materials are sent in a timely manner.
HalfMoon Education primarily presents webinars through the GoToWebinar platform. In some rare cases, where requested by the presenter(s), HalfMoon will utilize the Zoom platform.
You need a Mac or PC computer (not a tablet!) with an internet connection. While you can listen to a webinar on your phone by calling a provided phone number, you will not be able to take full advantage of all webinar functionality, nor will your attendance be verified. We will send you a link to join the webinar about 24 to 48 hours before the start of the webinar so that you can make sure the application works on your device. If it is the day before the webinar and you don’t see an email from us with the link to the webinar, please check your junk or spam email folders, as the webinar link occasionally ends up there.
Yes. Attendees will receive access to download the course materials 1-2 business days before the webinar. The materials typically take the form of a PDF document that includes the slide decks for all of the presentations of the course but may also be a PDF of a paper written by the presenter. If it is the day before your webinar and you haven’t seen the course materials in your email, please check your junk mail or spam folders.
Attendees cannot enable webcam access, which means you and the other attendees will not be able to see each other. The presenter(s) and facilitator may choose to enable their webcam if they wish, but often leave their cameras off so that there is more bandwidth for audio and for video of the PowerPoint presentation.
No, the GotoWebinar platform does not allow attendees to be on camera.
Yes. The level of interactivity varies from program to program, but, in general, you can ask questions and make comments to the presenter and to the HalfMoon moderator by typing in the GoToWebinar dashboard. You will usually receive feedback from them in real time. On occasion, some webinars might feature “open mics” where you can ask your questions directly using your computer microphone.
Yes. Within 24 to 48 hours after the end of the webinar you will be sent a link you can use to stream a recording of the webinar which will be available for several weeks after the conclusion of the webinar.
Yes. Upon passing the mandatory quiz with a score of 80% or higher following the webinar, a certificate will be provided automatically. A “download” button will appear on the quiz results page. Please be sure to download your certificate before leaving this page. If you fail to download your certificate before leaving the page, or you need a copy in the future, please contact us.
Quizzes are required by a number of licensing boards, so to ensure everyone receives credit regardless of their license or state, we require all attendees to pass the quiz. This is how you and your licensing board know that you achieved the learning objectives of the course.
If you did not receive the email granting access to the quiz following the webinar, please check your spam or junk folders. If you missed a significant portion of the course, the quiz may be withheld until HalfMoon can determine the appropriate path forward. This may depend on the credits you are seeking and the rules of your licensing board(s).
Receiving partial credit is dependent on the rules of your licensing boards. Many boards allow for partial credits to be awarded to those who do not attend the full course. However, some credits, such as AIA and LACES credit, can only be earned in their entirety. If your licensing board does not permit the issuance of partial credits, you may change your registration to switch to an on-demand format and complete the course for on-demand credits, if permitted by the board. Please refer to the rules of your specific licensing board for information on partial credits and on-demand formats.
We’re here to help you! You can email your facilitator, or you can call HalfMoon’s customer service professionals at (715) 835-5900, extension 1. We’re able to troubleshoot many technical problems.
On-Demand FAQ
An on-demand course is a video recording of a live webinar. You will hear the instructor’s presentation as the students in the live webinar heard it, but unlike the live webinar, you will not be able to interact in real-time with the presenter or the facilitator. You will watch a video of the instructor’s PowerPoint presentation, although it may also include video of the presenter from his/her webcam. You will also be able to view a PDF of the presenter’s course materials, which is usually a handout of PowerPoint slides, but which may also include a PDF copy of a paper or outline.
Not all of our on-demand courses qualify for the same credits as our live webinars. Each on-demand course has a “credit page” which outlines the types of credit that the on-demand course has been approved for and/or is designed to qualify for. In some cases, a board or organization approves the on-demand program for credit (American Institute of Architects, International Code Council, state continuing legal education committees). In other cases, a board or organization does not approve programs; it relies on the licensee or member to determine whether the program meets the board’s or organization’s requirements. Most professional licensing boards do not approve programs. In this case, we simply say that we have designed the course to qualify for credit, but we do not say that it has been approved for credit.
You can purchase the course online at halfmoonseminars.org, or you can call 715-835-5900 and one of our customer service representatives will help you complete your purchase over the phone.
That depends on the course and on the type of credit you want it to qualify for. If the live webinar took place at least three days ago, the corresponding on-demand course may be available for streaming as soon as your order is processed, and payment is received. Our automated process will send you an email within minutes containing links to the course recording, materials, and quiz. If the webinar has not yet taken place, the on-demand course will not be available until three days after the live webinar takes place. If you prefer the course on a flash drive (thumb drive) instead of being given access to stream it from an online link, the course will mail out to you, via USPS Ground Advantage, within three days of your order or within three days after the webinar, whichever is later. However, if you want AIA credit or LA CES credit for your on-demand course, it may take longer.
It takes longer because we may need to apply to have the on-demand version of the course approved for AIA or LA CES credit. Both AIA and LA CES require that custom features be added to the on-demand course, and it takes time for us to add those features. AIA and LA CES-approved on-demand courses are available only as streaming courses; due to the special features AIA and LACES require, they cannot be provided on flash drives. Please allow an additional two weeks’ time to fill some AIA and LA CES on-demand orders. If you have questions about how long it will take, please call Quinn or Andrew in our on-demand department.
To stream an on-demand course, you need a Mac or PC computer, tablet or smart phone with an internet connection and the memory and software to allow you to watch streaming video. For an on-demand course on a USB flash drive, you will need a computer with a USB port and software that will allow you to play the video files on the flash drive. You will also need an internet connection to access the online quiz.
You do not need to finish the course in one session. You can take a break and return to it at your own pace and convenience.
Yes, once you pass the course quiz. For the MP4 streamable format, the program quiz link is in the email sent to you once the on-demand course is ready. You will need to complete the quiz with a score of 80 percent or higher (with unlimited attempts). The USB format will have the quiz link in a folder on the USB device. This is how you (and your licensing board) know that you not only attended, but that you learned something new. The quiz is designed to be easy to pass. Once you pass the quiz, a “Download Certificate” button will appear allowing you to download or print your certificate of completion.
We’re here to help you! You can call HalfMoon’s customer service professionals at 715-835-5900, extension 1, or email us at customerservice@halfmoonseminars.org. We’re able to troubleshoot many technical problems.
Refunds FAQ
If you cancel more than 48 hours before the start of the program, we will refund your tuition less $39. Or you may choose to receive a pass to another HalfMoon Education program for the full amount you have paid. Also, you may send another person in your place with no financial penalty.
You may receive a pass to another HalfMoon Education program minus the $39 cancellation fee, you can send another person in your place or you can receive a recording of the program along with the seminar’s written materials for an additional $10.
Whether you pay by credit card or check, HalfMoon Education incurs expenses refunding your tuition.
Send a letter to us detailing why you are dissatisfied or call us to explain the problem. One of our representatives will be happy to speak with you to gather information on what went wrong and to reach an equitable resolution.
Continuing Education FAQ
That depends on the rules of your licensing entity. You may call HalfMoon Education to obtain that information
That depends on the rules of your licensing entity. This learning method is NOT approved by NASBA, the CFP Board, or the IRS. Please continue to the On-Demand FAQs for more information.
We will have an attendance sheet at the program on which you will sign in and out. If you accurately and completely record your times on the attendance sheet, a certificate of attendance will be mailed to you within fifteen business days.
You may call Frank Chapman at HalfMoon Education or email him through our customer service form.
Yes. We permanently maintain attendance records and will be happy to furnish you with another certificate at no cost.
We will do everything in our power to get you the credits you earned. Call Frank Chapman at our office or email him through our customer service form.
No. You must be present and comply with the attendance requirements mandated by your license.
It depends on the fees charged and policies of each state in order to get a program approved. In most cases, we will work with you by applying for accreditation in other states or by preparing the application forms you need to apply. Call Frank Chapman at HalfMoon Education or email him through our customer service form.
General Information FAQ
We are open from 8:00AM to 5:00PM Central Standard Time.
We understand many companies offer you continuing education programs. We appreciate your business and the trust you put in us to provide you with quality continuing education seminars. We will do whatever possible to make you happy if you attend one of our seminars.
The easiest way to accomplish either of these tasks is to visit our Get On/Off the HalfMoon Education Mail List. If you are requesting to be on our mail list, be sure to let us know your occupation, so we only send you information on programs of potential interest to you. You can also get on or off our mail lists by calling us, emailing us at customerservice@halfmoonseminars.org, or faxing us.
If you are on our internal database, you can call, fax or email your request to be removed from our mail list. A “D” above your first name on the brochure you received indicates you are on our internal database. We do purchase some lists from licensing boards, associations etc. In that case, we can tell you where we obtained your name and address, and you will have to contact that source about making your name available.
Please email your request to customerservice@halfmoonseminars.org. We will email or fax a completed and signed form back to you.
Yes, in most cases. Please call to speak with one of our customer service representatives or them through our customer service form.
If you need or want continuing education but cannot afford the tuition fee to attend one of our programs, please call us to explain your situation, and we will work with you to get you the education you need and the information you want.
Certainly. Please use the Suggest a Seminar link on our site.
Yes. Please use the Become a Speaker link on our site.
You can call HalfMoon Education at 715-835-5900 to register, or you can download the program brochure from the seminar page, print it, and fill it in. You can then mail or fax it to HalfMoon Education.
