Frequently Asked Questions

HalfMoon Education Inc., offers an alternative to live seminars called webinars, which are online-based, live presentations. These webinars are offered in the format of what we call a “webinar series”. A webinar series is a sequence of 3-4 webinars of related subject matter, most which range in length from 1-2 hours. Although each series offers multiple webinars, attendees can choose to attend one, all or as many webinars as they choose.

Webinars are conducted on a platform called Go-to-Webinar, which is a Citrix-based interface. This platform offers attendees an easy-to-use webinar format with many functions. Specifically, Go-to-Webinar offers attendees the ability to log-in via one simple link sent directly to their email, listen to audio through the software, ask questions to the speaker in a question area, chat with the HalfMoon moderator and take a quiz directly through the software.

Once registered for a webinar, the attendee will receive an email a few days prior to the webinar date. It is important that registration be at least 24 hours in advance of the program, since a HalfMoon Education staff member must email the instructions to each attendee. Once the email is received, the attendee can click the link will be directed to the webinar page. If the attendee does not have the Citrix/Go-to-Webinar interface already loaded on their computer, they will be prompted to do so at that point. If the software is downloaded, the attendee will be on standby in their internet browser until the program begins. No refreshing or further navigation is necessary.

After the webinar is concluded, the attendee will be automatically redirected to a quiz on the Go-to-Webinar software. Each webinar hour includes around 3-5 quiz questions in order to comply with most continuing education requirements. Also, each attendee should complete the CE request form, which is an evaluation and a CE form combined. This form allows the attendee to communicate with HalfMoon concerning which credit they need, the respective association or board that HalfMoon may have to report to, and their member number if HalfMoon reporting is necessary.

1. Register for webinar(s) you wish to attend.
2. Look for email from HalfMoon moderator within 2-3 days of webinar.
3. Once received, click webinar link and follow instructions for Go-to-Webinar software download if software is not already on your computer.
4. About 15 minutes prior to the start of the webinar, re-open the email from your HalfMoon moderator and click the webinar link again, which will send you to a waiting room until the
   webinar begins.
5. Stay in the webinar session throughout the duration of the webinar, and don’t leave the session after the conclusion of the webinar.  The HalfMoon moderator will terminate the session, sending all attendees to the mandatory continuing education quiz.
6. Complete the quiz and email, fax or send the CE Request Form to HalfMoon at customerservice@halfmoonseminars.org.
7. Certificates of Completion will be emailed to attendees within five business days of quiz and CE Request Form completion.  If for some reason you need your certificate before five days, please contact Aurora at customerservice@halfmoonseminars.org.

Use the following link to test your computer for GoToWebinar compatibility:
https://support.logmeininc.com/gotowebinar/system-check-attendee

The acceptance of self-administered continuing education activities vary widely between states and professions. Before undertaking any on-demand effort, you should review the rules of your state licensing/certifying entity. This learning method is NOT approved by NASBA, the CFP Board, or the IRS.

The online information on our web site about this product provides information about continuing education credit, in most cases. Many continuing education rules do not directly address the acceptance of on-demand, and the definition of “on-demand” is often open to interpretation.

While the continuing education credit information we provide is well-researched, we encourage you to review the rules of your license or to contact your licensing entity to confirm the effort you put in listening to a HalfMoon Education audio-recording will qualify for mandated continuing education credit. Products are not approved by NASBA, the CFP Board, or the IRS.

Yes. The verification exercise described above gives HalfMoon Education confidence you listened to the recording you purchased.

No, it is a recording of a live seminar. We edit the digital recordings we get from our programs, but not all background sounds can be removed. Volume variations can exist depending on the instructor’s proximity to the recording equipment.

Product orders are not filled and pre-payments are fully refunded if the audio quality is not acceptable. HalfMoon Education guarantees its products. If you are not happy with a product you receive, you can return the product for a full refund. However, refunds will not be issued if completion certificates are requested.

If you cancel more than 48 hours before the start of the program, we will refund your tuition less $39. Or you may choose to receive a pass to another HalfMoon Education program for the full amount you have paid. Also, you may send another person in your place with no financial penalty.

You may receive a pass to another HalfMoon Education program minus the $39 cancellation fee, you can send another person in your place or you can receive a recording of the program along with the seminar’s written materials for an additional $10.

Whether you pay by credit card or check, HalfMoon Education incurs expenses refunding your tuition.

Send a letter to us detailing why you are dissatisfied or call us to explain the problem. One of our representatives will be happy to speak with you to gather information on what went wrong and to reach an equitable resolution.

That depends on the rules of your licensing entity. You may call HalfMoon Education to obtain that information

That depends on the rules of your licensing entity. This learning method is NOT approved by NASBA, the CFP Board, or the IRS.  Please continue to the Self Study FAQs below for more information.

We will have an attendance sheet at the program on which you will sign in and out. If you accurately and completely record your times on the attendance sheet, a certificate of attendance will be mailed to you within fifteen business days.

You may call Frank Chapman at HalfMoon Education or email him through our customer service form.

Yes. We permanently maintain attendance records and will be happy to furnish you with another certificate at no cost.

We will do everything in our power to get you the credits you earned. Call Frank Chapman at our office or email him through our customer service form.

No. You must be present and comply with the attendance requirements mandated by your license.

It depends on the fees charged and policies of each state in order to get a program approved. In most cases, we will work with you by applying for accreditation in other states or by preparing the application forms you need to apply. Call Frank Chapman at HalfMoon Education or email him through our customer service form.

We are open from 8:00AM to 5:00PM Central Standard Time.

We understand many companies offer you continuing education programs. We appreciate your business and the trust you put in us to provide you with quality continuing education seminars. We will do whatever possible to make you happy if you attend one of our seminars.

The easiest way to accomplish either of these tasks is to visit our Get On/Off the HalfMoon Education Mail List. If you are requesting to be on our mail list, be sure to let us know your occupation, so we only send you information on programs of potential interest to you. You can also get on or off our mail lists by calling us, emailing us at customerservice@halfmoonseminars.org, or faxing us.

If you are on our internal database, you can call, fax or email your request to be removed from our mail list. A “D” above your first name on the brochure you received indicates you are on our internal database. We do purchase some lists from licensing boards, associations etc. In that case, we can tell you where we obtained your name and address, and you will have to contact that source about making your name available.

Please email your request to customerservice@halfmoonseminars.org. We will email or fax a completed and signed form back to you.

Yes, in most cases. Please call to speak with one of our customer service representatives or email a request to doug@halfmoonseminars.org.

If you need or want continuing education but cannot afford the tuition fee to attend one of our programs, please call us to explain your situation, and we will work with you to get you the education you need and the information you want.

Certainly. Please use the Suggest a Seminar link on our site.

Yes. Please use the Become a Speaker link on our site.

You can call HalfMoon Education at 715-835-5900 to register, or you can download the program brochure from the seminar page, print it, and fill it in. You can then mail or fax it to HalfMoon Education.

By coordinating a HalfMoon Education Inc. seminar, you will receive a reduction in your seminar tuition, and you will be able to earn your continuing education credit. Serving as the coordinator requires you to arrive an hour and a half before the seminar start time. The person who serves as coordinator must stay for up to one hour after the seminar. Coordinating a seminar is not difficult; however, it involves some public speaking, and it is very important for the success of each seminar. Once you make the commitment, HalfMoon Education Inc., the events instructors, and your fellow attendees will be counting on you.

Tuition (non-refundable) must be paid in full, by credit card, prior to being selected as the seminar coordinator. Coordinator positions are filled on a first come, first serve basis. You must go to the seminar and click on “Coordinator Registration Available.” If it is not available you will see “Coordinator Registration Not Available.”

In order to be a successful coordinator, you should

• Enjoy working with people.
• Be willing to speak in front of a group.
• Be organized.
• Be able to remain calm when things don’t go as expected.
• Have a basic understanding of electronic devices.
• Have a cell phone you can bring to the seminar.
• Have readily available email access to have instructions sent to you before the seminar date.

• You must review the Policy/Procedure Manual that will be emailed to you two weeks before the seminar.
• You must call HalfMoon Education Inc. the day before the seminar to confirm you have read the materials and to ask any questions you have.
• You must arrive one hour before the start of the seminar to make sure the meeting room is adequately set up by the hotel staff.
• Upon arrival at the seminar site, you will unpack the boxes that contain the seminar materials and equipment.
• You will be required to set up the audio and recording equipment per the instructions included in the materials.
• On the registration table, where you will be sitting, you must display the attendance sheets and lay out your registration list.
• When attendees arrive at the seminar, you will check them in on your registration list, instruct them to sign in on the attendance sheets and give them their written materials.
• When the program is due to start, you will make necessary announcements, and introduce the first speaker (and each subsequent speaker in their turn).
• You must be available all day to assist attendees and instructors, as needed.
• At the end of the program, you will instruct everyone to sign out on the attendance sheets, hand out course completion certificates, and collect evaluation forms.

Finally, you will need to pack up the seminar materials and equipment, which will be picked up at the seminar site the following day.